I hope you’re not in a hurry. It will be a little while. Could I get you something while you wait? Would you like a cup of tea or coffee? Please make yourself comfortable in our waiting room. Here are some magazines for you to read. Please come with me. I’ll show you around the office while you’re waiting.
make yourself comfortable （接待客人用语）让你自己感到舒适，请自便 A: Thank you for inviting us to dinner! 谢谢你请我们来吃晚餐！ B: Please make yourself comfortable. The food will be right out. 请自便。马上就上菜了。
Elaine: Can I help you? Client: I’m looking for someone who works here, but I lost his business card. His name’s Jong or Jang or something like that. Elaine: Chang? Client: Yeah, that sounds right. Elaine: There are about twenty people named Chang who work here. What department? Client: Let me think…accounting, finance, something like that. Elaine: [Checks office directory] Eric Chang in accounting? Client: That’s him! Elaine: I’ll call him and tell him you’re here. Client: I appreciate your help. Elaine: Would you like to have a seat over there? It’ll just be a minute. And can I have your name? Client: Here’s my card. Elaine:OK. I’ll have him come up to get you.
business card 名片，也可称作name card或简称card Please give me your business card. 请惠赐一张名片。
department (n.) 部门 A: Where do you study? 你在哪里念书？ B: At Harvard, in the English department. 哈佛英文系。
finance (n.) 财务 I have a BA in finance. 我有财务的学士学位。
appreciate (v.) 感激 Do you appreciate my suggestions? 你觉得我的建议对你有帮助吗？
something like that 诸如此类的 A: Do you work for the government? 你为政府工作吗？ B: Something like that. Actually, I’m a spy. 可以这么说。其实，我是个间谍。
accounting (n.) 会计 She’s in the accounting department. 她属于会计部。
office directory 办公室名册，分机表 Look up his number in the office directory. 在公司分机表上找一下他的号码。
Can I help you? Who are you here to see? May I have your name? Do you have an appointment? Please wait a moment. He will be right here. Please have a seat.
同事不能接待的应变方法
I’m sorry. He isn’t in. He’ll be back shortly. Would you like to wait? He’s off today.
你可以向来宾提出一些解决方案:
I could have one of the other managers help you. Could you come back tomorrow? I could make an appointment for you.
appointment (n.) 与人约定会面的时段 A: Why are you in such a hurry? 你在赶什么？ B: I don’t want to miss my appointment! 我不想错过我约的时间！
shortly (adv.) 很快地，立刻，马上 A. I’m here to see Ms. Dobson. 我是来见杜柏森太太的。 B. Wait right here, she’ll be with you shortly. 在这等一下，她马上就出来见你。
have a seat 找个位子坐 Please have seat and look at the drinks menu. 请坐，请看看我们的饮料单。
manager (n.) 主管 A: Did you hear the good news? 你有听到好消息吗？ B: I’ve been promoted to manager. 我升官当主管了。